Frequently Asked Questions

Click on Bidder Login.  Once you are logged in, click on the hamburger menu on the far top right corner next to your name.  Scroll down to Edit Account & Mail Settings, Go to Change Password,
add New Password and Confirm. Click on Save.

Some auctions will require a $500.00 deposit to bid.  A sample of these types of auctions would be a portable classroom/building, bus/vehicle, and/or specialty auctions.   

Yes! This Information Is Used To Waiver Possible Fraudulent Bidding Activity & Payment Purposes; Information Provided Here Is Kept In Strict Confidence. All New Online Bidders' Will Be Required To Supply A Credit Or Debit Card To Activate Their Account. The System Will Verify All Credit Cards For Validation And a Hold Of $100.00 Will Be Placed And Released After Verification. The Bidder May Change Their Credit Card On File At Any Time.

You May Bid On Multiple Items and Auctions With Your Current Credit Card On File.

Lemons Auctioneers, LLC & Online Pros Is A National Firm. Not Only Do We Sell All Over The State Of Texas, but also out of State. Always Pay Attention to the Event Details per Seller to Receive the Location Details.

You May Go To ALL AUCTIONS and go to the drop down menu AUCTION CATEGORIES to see All of the Auction Items that are Listed for each category. You May Also Go to the Seller’s Listing on Our Home Page Under Auction Calendar and Click on the auction name.

You may find this information on the top page of every auction listing. The Event Details information includes the physical address where items are located, preview date and times, removal dates, driving directions with a map, seller’s contact or general information. The Event Details will change for each auction so it is important for the bidder to read them prior to bidding online. If a bidder has further questions on a particular item or auction and cannot go to preview, we recommend contacting the Seller’s preview and removal contact for more details.

The Terms link will include information concerning the buyer’s premium fee, title preparation fee for vehicles, payment deadlines, types of payments accepted, if equipment and/or manpower are available for removal, if the buyer is responsible for bringing their own battery, or handling equipment, etc. It also informs the buyer who supplied the digital photographs and descriptions, removal instructions and more.

As stated above, the Event Details change for each auction. It is the bidder’s sole responsibility to read the terms and conditions for each auction. If there are any questions or concerns about specified information please call Lemons Auctioneers or Online Pros at (800) 243-1113.

If you need additional information concerning an auction item, we always suggest that you preview the item first. If you are unable to attend preview you may call the seller representative listed under the Event Details for more detailed information and questions. The seller will not be liable for giving false information due to the lack of knowledge and expertise in any given field.

You may email your question to lemons@onlinepros.com or you may contact a customer service representative at Lemons Auctioneers during normal business hours from 8:00 a.m. to 5:00 p.m. Monday thru Thursday and 8:00 a.m. to 4:30 p.m. on Friday at 800-243-1113 or 281-357-4977. A customer service representative at Lemons will attempt to contact the seller representative in a timely manner.

All bidders are able to inspect the items online and may physically attend the allotted preview dates and times scheduled for each seller. Lemons Auctioneers, LLC,  and Online Pros recommend that all buyers attend preview if possible. Buyers Shall Rely Entirely Upon Their Own Inspection and Information.

We are a Licensed Auction Firm conducting a service for our sellers and are required to charge sales tax. Lemons Auctioneers, LLC,  and Online Pros are required to charge a sales tax fee of 8.25% due to conducting business in Tomball, Texas in Harris County.

In order to become tax-exempt, your online account will have to be activated for an exemption. Please use only the form that applies to you. These forms are available on our website under Auction Resources. We advise customers to complete the form before making any purchases. Note: Tax Exempt Forms are only valid for that current year and we do require a new form to be filled out annually.

You will need to complete the form, providing your name and address or name of the organization and contact information, the name of the seller, state the reason for requesting an exemption from sales tax, and list the item or items you will be purchasing. The purchaser must sign and date the certification, but unlike the resale certificate, no number is required.

1. Sign and date the bottom of the form, attesting that all information contained in the certificate is true and that you understand the penalties for reporting false information.
2. Send the completed application to lemons@onlinepros.com or fax it at 281-357-4974.

The ending time for each item is on Auto Extend and will reset to 5 minutes if a bid is placed within the last 5 minutes of the scheduled item closing time. This will continue until there are no bids on that item for 5 minutes.

You will not be able to see any winning bids until after all invoices are sent out. All auctions are invoiced the day the auction closes by 4:00 PM (CST). You may go to your "Your Items" to view auctions won. If you haven't received an invoice by 4:00 pm, please call!

A Buyers' Premium is a tool Auctioneers use to help defray the cost of an auction. As a buyer, set your "top price" on an item and stop bidding when your bid plus premium reaches your top price. For example, if a 10% buyers' premium is being charged and your top price is $50.00, stop bidding at $45.00. If $45.00 is the top bid, you will be charged a premium of $4.50 or a total of $49.50 and will have saved .50 cents!

You must pay for your items won within two consecutive days after the completion of the auction (Including Weekends & Holidays). Example: If you won an item Friday afternoon the payment is due Sunday afternoon. The site has the capability of 24/7 credit card or debit card payments. *All accounts not paid in full by the stated deadline date for $1,000.00 or less will be automatically charged through our Nelix Transax payment gateway with the credit or debit card supplied by the Buyer. Bidders that do not pay for their purchases during the stated deadline may be permanently banned from future online auctions. If any circumstances arise regarding payment, we ask that you call us immediately so we can help make proper arrangements. You may contact the office during our business hours at (800) 243-1113 where a representative will be able to assist you or send us an email at: lemons@lemonsauctioneers.com if you need assistance on a weekend day.

Lemons Auctioneers LLC and Online Pros conduct their banking with Woodforest National Bank. You may go to any Woodforest location and directly deposit your payment into our account or conduct a wire transfer from your account to ours. You will need to call us once this transaction has been made into our account. We will need the amount of the transaction, full name, and auction information. Your paid receipt will be sent to you manually once the transaction has been verified by an auction representative.

**Please call our office for Wire Transfer Information**
Phone: 800-243-1113 or 281-357-4977

Some specifically stated online auctions may offer up to a three percent (3.25%) cash, wire transfer, or direct deposit discount on buyer’s total purchases. See special information on each online auction for availability or contact Lemons Auctioneers for availability.

Lemons Auctioneers and Online Pros do not charge the buyer any hidden fees. The fees charged by our firm to the buyer are a buyer's premium, a credit card convenience fee, and a title preparation fee for all vehicles. The buyer's premium and credit card convenience fee can vary per auction listed. Please note the terms and conditions of each auction listed for verification.

The Lemons Auctioneers LLC and Online Pros security feature for credit card authorization is elevated online, due to high fraudulent activity risks. If your credit card's address, ZIP code, or CVV2 is not accurate, the transaction will not be approved by Authorize.net. We do not accept Discover or American Express for payment. If you try to use these two forms of payment to pay for your merchandise it will be declined. 

The answer to this question is "No!" You must pay for the items you have won before you are able to bid on other auctions.  You have up to two days to pay for your purchases. There are no exceptions to this rule. Please Note: Lemons Auctioneers, LLC reserves the right to resell any property not paid for immediately following the online auction items/lot’s closing date. Failure to pay for items/lots won on the online auction will result in possible expenses incurred due to resale, collection, and damages resulting from the resale.

Lemons Auctioneers, LLC, and Online Pros do not offer shipping. This means that the buyer is solely responsible for complete removal, whether you handle this on your own, or decide to hire a Pickup and Delivery Service. The Owner/Seller is not responsible for packing, shrink wrapping, palletizing, and does not provide transportation, lifting, towing, and hauling, or any other method required for removal or transportation of buyers purchased items/lots. All successful bidders are responsible for the loading and removal of all merchandise from its present location as indicated on the website at www.onlinepros.com per each auction.

No merchandise will be released from the Owner/Sellers premises until full payment has been received by the auction company. This will be strictly enforced. Buyers must show proof of purchase to Seller by presenting a copy of their official Paid Invoice and proper Identification upon entry of the Sellers premises. Buyers using a service for the removal of their merchandise must supply Owner/Seller and Auctioneer with a signed letter of authorization and a copy of the paid receipt. A letter of authorization may be found on the Auctioneers website at www.onlinepros.com under Auction Resources.

The date by which all merchandise must be removed from the premises is posted on any auction-by-auction basis, on the specific auction page. Owner/Seller and Auctioneer agree that merchandise may remain on the sale premises for a specified period of time following the sale closing date. After the final removal date, a storage charge of $10.00 per day, per item/lot may be charged by the Seller, if specified in the Terms & Conditions by Seller. If merchandise is not removed by the designated date, the ownership of the merchandise will revert back to the original Owner/Seller and the Owner/Seller may dispose of or resale the item/lot at their discretion. The default buyer's account will be suspended and no refund will be available. No Exceptions.

DO NOT LEAVE THE PREMISES. Communicate with a seller representative on location immediately, if you have a discrepancy concerning your item won. The seller representative will contact Lemons Auctioneers LLC and Online Pros and a resolution will be made. If you leave the location with your items without stating your discrepancy, neither the seller nor Lemons Auctioneers and Online Pros will have proof of the problem. *The Sellers and Lemons Auctioneers, LLC and Online Pros are very strict concerning this issue - No Exceptions.* No adjustment will be made with regard to merchandise inventory after item/lot has been removed from the premises or after the removal date posted by Auctioneer, whether or not the property has been removed. All Sales are final once items are removed from Owner/Sellers location. Auctioneers reserves the right, for any reason, in its sole discretion, to terminate, change or suspend any aspect of the auction sale.

Lemons Auctioneers LLC and Online Pros charge a $35.00 title preparation fee per bus, trailer, or vehicle won. Here is a list of reasons concerning why this fee is charged:

1. Accurate Title Information on Auctioneers Online Site.
2. Lemons Auctioneers takes possession of titles from the seller for faster delivery to the buyer.
3. Titles are signed by the seller and are ready for buyer possession.
4. Prepare new buyer information for Buyer/Dealer possession as necessary.
5. Mail FedEx or USPS-Priority Mail Signature Required as requested by the buyer.
6. Inform State of Texas of new buyer information via the internet or documentation.
7. Keep on file a copy of the title information for at least 7 years.

Lemons Auctioneers, LLC,  and Online Pros are generally in possession of the titles. Some clients do handle their own title signage once the auction has expired.  We will make a note of this information under the Terms and Conditions of the auction.  
 

Buyer’s title will be issued once full payment has been received within 10 business days. Auctioneer and Owner/Seller will not issue any open titles (No Exceptions). The auctioneer will contact buyer immediately to confirm title information via electronic correspondence or by verbal communication and/or buyer may contact a Lemons Auctioneers, LLC and Online Pros representative to provide correct information. The information that we will need will be your full name, current address, and phone number. All titles will be mailed FedEx or USPS-Priority Mail signature required.  This is to ensure proper delivery and tracking in the event that the package is lost or misplaced. You may choose which method works best for you. A $20.00 redelivery fee will be charged if auctioneer receives the titles back. Titles may be picked up in person at Lemons Auctioneers, LLC, 18810 Juergen Rd., Tomball, TX. 77377, by appointment only.

The buyer has 20 working days from the date of purchase to file the title with the County Tax Assessor-Collector. If the title is filed after 20 working days, a penalty will be charged. You can check the following link to see where your local County Tax Office is. http://www.txdmv.gov/wheretogo/tax_offices.htm

Our Seller’s generally do not supply the complete Vehicle Identification Number for the vehicles that are going to be sold by online auction. You may preview the vehicle during the preview time allotted to retrieve the entire Vehicle ID number for your records.

Have you ever been in the process of placing a bid on an item, and it closed at the same time? Our online auction system counts down in real time regardless if you are placing a bid on an item. We suggest either putting in a maximum bid on the item, or allotting plenty of time to place a bid prior to the closing time.

What happens when a lot number does not sell?  The seller will make the ultimate decision if the item can be immediately re-listed, held for another auction, or disposed of as they see fit.